Refund policy

Returns and refunds

Contact ECOServe Supplies at support@ecoservesupplies.com with your order number before sending any item back. We handle customer service and refunds directly. Do not send products to the supplier or the address on the shipping package; we will provide instructions if a physical return is needed.

Change-of-mind purchases

We do not offer voluntary returns or exchanges because you changed your mind, ordered the wrong option, or no longer want an item, except where applicable law gives you a right to cancel or return it. This does not affect your rights if an item arrives damaged, defective, incorrect, or incomplete.

Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives and contact us promptly. For damaged items, contact us within 30 days of delivery so we can submit a claim to our fulfillment partner. Include your order number, a description of the problem, and clear photos or a short video showing the product and how the issue affects it. For an incorrect or missing item, also photograph the received item, original packaging, and shipping label. We will review your request and, where appropriate, provide a replacement or refund. Damage to packaging alone, when the item is intact and working, does not by itself qualify for a refund. The 30-day reporting request does not limit rights that cannot legally be waived.

Missing or delayed packages

If your package has not arrived or tracking stops updating, contact us at support@ecoservesupplies.com so we can investigate. A delay or lack of tracking for 30 days does not automatically trigger a refund or replacement. For U.S. shipments, our fulfillment partner may consider a qualifying lost-package claim after 45 days from the shipping date; the claim is subject to its review. If tracking says delivered but you cannot find the package, check the delivery area and contact the carrier, then let us know. Carrier confirmation of non-delivery may be needed. We will review your case and your applicable consumer rights; we do not promise that a supplier claim will always be approved.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to help before processing or shipping, but cannot guarantee a cancellation once fulfillment begins. This does not limit cancellation rights required by law.

Rights required by law

Where applicable consumer law gives you a right to withdraw from or return a purchase, those rights apply even when our fulfillment partner does not accept physical returns. For eligible EU consumer orders, this may include the statutory right to withdraw before delivery and within 14 days after the last item is delivered, subject to applicable legal exceptions. Contact us at support@ecoservesupplies.com to exercise a legal right; we will provide any required return instructions. Nothing in this policy limits rights that cannot legally be waived.

Refunds

We will tell you when your request has been reviewed and whether a refund or replacement is approved. Approved refunds are issued to the original payment method within 10 business days; your bank or card provider may need additional time to post the funds. If more than 15 business days have passed after approval, email support@ecoservesupplies.com.