Shipping policy

Processing

Orders fulfilled through our supplier are usually processed in 1–3 business days before shipment. During peak periods, processing can take up to 5 business days. Factory stock or freight delays may take longer; we will contact you if we learn of a significant issue with your order.

Delivery estimates

Delivery time begins after an order ships and varies by product, fulfillment origin, and destination. Any delivery estimate is not a guaranteed arrival date. For example, our dish-drying rack has shown an approximately 8-day shipping estimate from our fulfillment partner, separate from processing; estimates for other products may differ. We have not verified a single delivery range that applies to every product. Contact us at support@ecoservesupplies.com before ordering if you need an estimate for a particular item and destination.

Shipping charges and destinations

Available shipping destinations and charges are shown at checkout. Orders with multiple items may be shipped in separate packages and arrive at different times. Where an international order is offered, the customer may be responsible for applicable customs duties and import taxes unless checkout states otherwise.

Tracking and delays

When your order ships and tracking becomes available, we will send shipping confirmation and tracking details to the email address on your order. Tracking may take some time to show its first carrier update. If a package is delayed or missing, email support@ecoservesupplies.com with your order number so we can investigate. Please see our Refund Policy for how missing or damaged shipments are handled.